HowDidiDo Support Support Center

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I'm unable to login to the app, what can I do?

If you are experiencing issues logging in to the HowDidiDo app, for example, getting a session expired error, or invalid session, please try the following instructions. 

Using the App (Android)

Go to settings > storage > select other apps > select HDiD app > clear data > clear cache > repeat for Club V1 app

If using a browser on the phone go to settings > storage > select app (usually chrome) >  clear cache


Using an Apple device

Uninstall and reinstall the app

If using a browser on the phone go to settings > safari > clear history and website data


If accessing HowDidiDo through a browser

This will log you out of any sites that you are already logged on into and will ask you to log back into them. 


Google Chrome

Click on the 3 dot on the top right-hand side of the browser > go down to settings > click on advanced > Privacy and security > Clear browsing history > Change time range to "All time"  > Click on clear data.


Firefox

Click on the 3 lines on the top right-hand side of the browser > go down to options >  Click on Privacy and security > Clear your recent history > Change time range to "Everything"  > Click on clear now.


Internet Explorer

Click on the cog icon on the top right-hand side of the browser > select internet options >  click on delete > Ensure "Temporary internet files and website files", "Cookies and website data" and "History" are ticked > click on delete