HowDidiDo Support Support Center

Contact Us

Apple devices not able to open HowDidiDo app

If Safari displays a blank page or quits on your iPhone, iPad, or iPod touch

If you can't load a website or webpage, or Safari quits unexpectedly, follow these steps.


Connect to a different network

Try to load a website, like www.apple.com, using cellular data. If you don't have cellular data, try connecting to a different Wi-Fi network and then try loading the website.


Restart your device

Turn off your device and turn it on again.


Clear website data

You can clear website data occasionally to improve Safari performance. If you still need help, follow these steps:


Go to Settings > Safari.

Tap Clear History and Website data.

Tap Clear History and Data to confirm.


If you are still unable to view the HowDidiDo app then please check version of iOS you have


Important information for owners of iPhone 5

For iPhone 5, an update is required to resume accurate GPS location and to use functions that rely on correct date and time including App Store, iCloud, email, and web browsing. 

If you didn't update your iPhone 5 before November 3, 2019, you need to back up and restore using a Mac or PC in order to update, because over-the-air software updates and iCloud Backup no longer work.


You can quickly determine which version of iOS is running on your iPhone, iPad, or iPod touch by launching the Settings apps. Once open, navigate to General > About and then look for Version. The number next to version will indicate which type of iOS you are using. Please see below for what version you should have for your device.









Powered by HelpSite